FAQs

1. How often should I replace my Oraley brush head?
Dental professionals recommend replacing your electric toothbrush brush head every 3 months to maintain effective plaque removal and oral hygiene. If the bristles become frayed or worn earlier, you should replace the brush head sooner. Regular replacement ensures optimal cleaning performance and protects gum health.

2. Is the Oraley toothbrush waterproof?
Yes. The Oraléy sonic electric toothbrush is IPX8 waterproof, meaning it is fully protected against water immersion. You can safely use it in the shower and rinse it under running water without damaging the internal electronics.

3. How long does the Oraley electric toothbrush battery last?
Our Oraley toothbrush features a long-lasting 2000mAh Lithium-Ion battery, providing up to 180 days use on a full charge, this is dependent on the mode/intensity and frequency of use. This makes it ideal for both everyday use and travel.

4. Can I use the Oraley toothbrush if I have sensitive teeth or gums?
YES! Absolutely! Our toothbrush has five brushing modes, including a Sensitive Mode designed to provide a gentle yet effective clean for those with sensitive teeth or gums. It reduces vibration intensity while still effectively removing plaque, helping prevent irritation.

Paired with our Oraléy Sensitive Care Ultra Soft Brush Heads, this creates the ideal combination for a more comfortable brushing experience. Maintaining proper plaque removal is also important for overall gum health and can help reduce the risk of common issues such as gingivitis and periodontitis.

5. What comes in the box?
Each Oraléy toothbrush kit includes:

  • 1 × Oraléy Sonic Electric Toothbrush

  • 8 × DuPont brush heads (6 standard + 2 soft)

  • 8 × hygienic brush head caps

  • 1 × protective travel case

  • 1 × wireless USB charging base

6. How do I charge the Oraley electric toothbrush?
Plug the wireless USB charging base into any 5V USB power source (such as a phone charger, USB port, or power bank). Place the toothbrush handle on the base and it will begin charging automatically. A flashing LED indicator will show when the battery is low.

7. What’s the difference between the brushing modes?
Our toothbrush has five modes: Clean, Sensitive, Massage, Massage+, and Slay. Each mode is designed to cater to different oral care needs, from standard daily cleaning to sensitive teeth/gums to more intense plaque removal and quicker vibrations with 'Slay' mode.

8. Does the Oraley sonic toothbrush come with a warranty?
Yes. Every Oraléy toothbrush comes with a 12-month manufacturer warranty covering defects in materials or workmanship. If any issues occur, support will assist with a replacement or repair..

9. Is the Oraley toothbrush good for travel?
Yes. It is designed for travel with a protective case, long battery life, and USB charging compatibility for international use..

10. How do I clean and maintain my electric toothbrush?
Rinse the brush head and handle under warm water after each use. Turn it on briefly to remove excess water, dry the handle, and store it upright in a dry area. Proper maintenance helps extend its lifespan.

11. What is the Oraléy 30-Day Money Back Guarantee?

We believe in and stand by our products. If you’re not completely satisfied with the quality or performance of your Oraléy product, let us know within 30 days Contact Us here. Simply return the product in its entirety, including all original packaging, and we’ll issue a full refund — no hard feelings.

Postage costs for the return of the Eligible Product are the full responsibility of the Claimant and will not be refunded.